Software Support Contract

Included with each software license is a six-month unlimited support contract. Support is delivered exclusively through our email-based support ticket system.

Included in the support contract:

Installation support

We provide full support for installation of the software. If you are unable to install the software yourself, we will gladly do it for you.

Technical support

We provide full technical support for all functionality of the software. This includes, but is not limited to, the following:

Server move support

We provide full support for moving the software from one server to another.

NOT included in the support contract:

Code modifications

We do not provide support for code modifications made by the customer. A code modification is defined as any change to the program's functionality by editing the source code.

Custom scripting services

Custom scripting services are not provided with your support contact. This is defined as any service where we add custom functionality or changes to your installation of the software.

Database conversion services

Custom database conversion services (such as migration from another product) are not included in the support contact.

Language changes or internationalization

Though our products are designed to support multiple languages, we do not provide support for translating the software into another language, and we can make no guarantees that the software will work with any particular language and/or character set.